Sean Williams

Sean kicked off his career in the BPO sector as a supervisor over 20 years ago. He worked his way up through the ranks gaining experience across core call center functions including quality assurance, training, operations and account management. He has extensive expertise in customer service and operations management across many industries from Tourism & Hospitality and Retail to Telecoms. Sean has been with itel since 2018 and is known as an inspiring leader whose hands-on approach to nurturing teams and people helps to strengthen and sustain the company’s commitment to Employee Experience.