Week One: Assessing Your CX Health

According to Forrester’s latest CX Index, almost every U.S. industry is seeing significant declines in customer satisfaction (CSAT). It’s a disturbing trend. That’s why we’re declaring this “CX Health Month”, with actionable steps you can take to avoid declining satisfaction.

First, assess your CX health. Learn the early warning signs of CSAT decline. See if you’re at risk…