Week Three: Restoring Workforce Vitality

If you’ve followed Week 1 and Week 2 of our CX Health Month, you’ve now arrived at Week 3, where we explore how to re-engage and re-energize your contact center workforce, so you can boost agent performance and retention. You may be surprised by the fact that higher pay does not necessarily equate to a happy, loyal workforce. There are other, stronger motivators that have more to do with how workers feel about their employers and their careers.