Future Of...

What is the future of Quality Assurance (QA)? Or service metrics like CSAT? What about agent learning and development? How will technology change the way we operate contact centers? In this riveting, future-forward series, we examine the impact that artificial intelligence (AI) is having on the CX industry – how it’s affecting the present and transforming the future – everything from the way we engage with customers and clients, to how we train and develop agents in contact center teams.