Pain Panel: Avoiding Information Silos

Many businesses fear a loss of control when outsourcing, especially when your CX vendor is based in another country, even ones as close as the nearshore. This can happen when there’s a lack of communication and/or transparency between a CX partner and their client. If communication doesn’t flow seamlessly between your teams, data, customer feedback, and even critical information about your operations could be missed, which can affect efficiency, quality, and your brand reputation.

So, how do you avoid information silos? Click through our slideshow to learn more …