Pain Point Panel: AI & Data Security

Artificial Intelligence (AI) is boosting contact center efficiency and enhancing agent performance, with near real-time data analysis that gives you and your CX teams accurate insights into your day-to-day operations. It’s also allowing us to collect and analyze reams of valuable customer data – data that can be used for greater personalization, tailored product recommendations, quicker issue resolution and customer experience enhancements.

Although AI is something nearly everyone wants in their contact centers, what about data security? Does AI make client or customer data more vulnerable? This is often a common concern and one which our panel of tech experts can address…