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WE ARE
architects of authentic, on-brand CX experiences.

We deliver seamless omnichannel interactions that build customer loyalty, while giving clients the flexibility, responsiveness, and creativity to confidently navigate today’s experience economy. With itel you gain peace of mind, knowing that our services flex to meet your needs, through robust and cost-effective delivery models that offer the best nearshore, onshore, and work-at-home solutions.

Ah-Ha Moments Today, Not Tomorrow

Building Stronger Relationships Through Data

To craft the best experiences, you need the right data to understand your customers. Our data-driven processes and tailored solutions create stronger brand relationships with customers and stronger partnerships with clients, giving valuable insights that can help you make better and faster business decisions.  

Why itel?

FINDING THE RIGHT BALANCE BETWEEN TECH AND TALENT

The customer journey is evolving…

It’s not about choosing tech over people. It’s about finding the right balance of technology, processes, and people to create seamless omnichannel interactions that make your customer journey memorable.

Explore CX Services

When Culture Enhances Performance

Happy team members equal happy customers.

Great customer experience starts with our team. At itel, we treat each other like family, and we work collaboratively, going above and beyond to make an impact with customers and within our communities.

Join Our Team

Learn About Our Culture

Press Release
itel Continues Strong Growth Trajectory Despite Economic Headwinds and Looming U.S. Recession
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Today's sought-after destinations

The best of nearshore, onshore and work-at-home.

Find the fit that works for you. Take advantage of our flexible CX solutions that allow you to quickly scale and pivot, in the most sought-after customer experience delivery destinations.

Insights & Stories

Stories

Tech Companies, Here’s Why Outsourcing Could Be Your Best Cost-Saving Solution  

Rising costs and interest rates. It’s no surprise that many tech companies are scaling back their CX teams. Here's an alternative cost-saving solution.
Case Studies

Keeping Your Data Safe: itel’s Advanced Cybersecurity Technologies Mitigate Thousands of Incidents Per Year

Find out how itel’s rigorous data protection standards, processes, and AI-infused technologies, help identify threats before they become breaches...
Stories

Accelerating Digital Transformation: The Critical Role of CX Vendors in Financial Services

With rising competition, financial service providers are being forced to accelerate their digital transformation and CX vendors play a critical role.

Read what our Clients have to say.

We work with some of the world’s top Fortune 500 companies, as well as high-potential disruptors rising to the top.

"It is the care and attention, and boutique style approach, that has differentiated itel as a CX partner, along with their quick turnaround in response to any issues that may arise. "
Management Consultant, Financial Services Company
"The facilities are first class… and itel breeds fun and excitement, along with employee recognition… fostering a dynamic workforce environment that drives the culture and pushes our business results to an exemplary level."
Contact Center Manager, Telecommunications Provider
"The itel team is quick to respond to any requests, which has allowed our organization to be nimble and efficient, with the flexibility to scale our service delivery as necessary."
Senior VP of Operations, eCommerce Realtor Services
"itel has been a foundational building block to our success, providing extreme flexibility in staffing and capability. They have provided not just customer service support but software development, engineering, and QA resources as well."
Head of Operations, SaaS Software Provider
"There have been multiple times where itel’s hands-on approach by all levels has been able to address and remediate any issue we have encountered... itel has demonstrated they are truly an extension of our business and a strong partner."
Vice President Customer Care, Healthcare Services
"Their ability to ramp agents quickly and effectively, and their help to refine and define innovative processes, has helped improve efficiencies and response times."
Sr. Director, Global Operations - Managed Services, Global Technology Company

The itel team is here for you.

Learn more about the itel advantage.