Energy
Redefining how you serve customers in a world with more options.
Today’s Energy customers are eager to engage with suppliers more than ever before.
Unlike in the past, today’s consumers are more aware of the energy options available to them and want to engage more with their utility partners. They want to know how much energy they consume, how to protect the environment, and what new products or services are available to them.
This is where we come in.
How we help
As experienced providers of customer care in the utilities sector, we understand how to meet new customer expectations.
Co-innovation
With your customers being more hands-on than ever, they expect a high-quality, transparent experience.
Many energy companies have had to pivot their delivery models to add digital channels and embrace new ways of delivering service.
We work closely with our clients to test, execute and refine processes and technology integration. As partners, there’s no stopping until we get it just right.
Addressing the Pressure of Reinvention
Your customers want to be more engaged with you, which is new territory for the industry and maybe your business.
This means it’s vital to listen, learn and understand their needs, in order to communicate when and how they want.
Through a consistent flow of data intelligence and business insights gathered from our experienced agents and artificial intelligence platform, we empower you to take strategic and forward-thinking action.
Data Security and Compliance
Here at itel, we take data security and compliance very seriously, and with evolving legislative frameworks and sensitive customer data, many power companies have recognized the need for enhanced security too.
We adhere to strict compliance measures in privacy, data security and cyber threats to ensure our energy partners are always protected.
Digital Platforms
With more businesses moving online and consumers demanding increased digital interactions, many traditional businesses, like Energy, find themselves playing catch up.
We have the technology and in-house expertise to support a frictionless transition to increased digital adoption. Our omni-channel delivery platform is easily integrated with industry-specific platforms and processes.
Leading Caribbean Utility Provider Reduces Call Times by 14 Percent
