Genuine CX That Builds Connection and Loyalty
In the Experience Economy, “good” is no longer good enough. We want customers to rave about their experiences.
As a relationship company, our goal is to build a genuine connection with your brand through high-quality interactions and customer support services. Our nimble approach to CX management means we can deliver seamless service across multiple channels, for a variety of needs and industries.
Authentic Connection. Delivered by Our People, Supported by Technology
Today’s customers have complex needs. So does your business. People crave genuine, personalized experiences, but also want convenience and speed.
Our customer care offers the perfect blend of human interaction, enhanced by technology. This allows for a high-touch, on-brand experience where customers can connect in the right way at the right times, while you benefit from the cost-savings, scalability, and efficiency that technology provides.
It’s the best of both worlds.
Increase Loyalty with the Optimal Balance of Digital & Voice
People today want choice, especially younger consumers.
Research shows that companies with strong multi-channel engagement, that involve both voice and non-voice options, can deliver higher service to sales conversions, increase customer satisfaction ratings 20-30% and hold retention rates nearing 90%. Enhance your end-to-end journey by creating a seamless omnichannel experience that drives true customer loyalty.
Optimize Experiences with Top-Tier Technical Support
You need problem solvers for fast and reliable technical support.
Tap into wider talent pools with the qualifications and expertise you need to offer your customers the best Tier I and Tier 2 technical support services. Our technology ambassadors have extensive experience supporting Telecom, Media, Entertainment, Gaming and E-Commerce clients, using adaptive technologies and gamification to keep up to date on the latest solutions.
Sales Conversations That Build Lasting Relationships
Sales are all about relationships and building trust with your customers.
Our highly trained sales agents engage and acquire customers through a variety of channels, using responsive active listening to position offers, overcome objections, and skillfully cross-sell.
Using intelligent customer journey mapping and investigative contact analysis, we uncover opportunities to quickly remove barriers and increase sales.
Resolve Debts with Care and Empathy
Get customers back on track with empathy and the highest degree of respect.
Building a rapport with people leads to higher debt recovery rates, and our nearshore multilingual agents come from diverse backgrounds, and can relate to different cultures across the world. The latest technologies ensure data privacy, HIPAA and PCI compliance, while we increase your collections rate by using intelligent customer contact and dialer management strategies.