itelligence
Transform Insight into Action, Every Time
Knowledge is power. With the right insights, strategic moves drive growth. Your contact center data is the most valuable asset you own. It can predict, it can enhance, it can guide. But it’s how you see it and how you use it that makes all the difference. itelligence AI solutions bring everything into crystal-clear clarity, breaking down data silos between your organization, your customers, and your CX teams.
Three AI Solutions, for the Elevated Experience
EX.AI
Unlock the full potential of your workforce with AI-enhanced recruiting, personalized training, and continuous performance improvement. From attracting top talent to empowering employees with customized learning paths and ongoing coaching, EX.AI ensures your team stays ahead, skilled, and aligned with your culture.
✓ Predictive Staffing
✓ AI-Driven Coaching
✓ Agent Accessible KPI Insights
✓ Generative AI Automatic QA
CLX.AI
Elevate the client experience and take your operations to the next level through AI-driven insights, advanced call analytics, and real-time data visibility. CLX.AI empowers your team to hit KPIs faster, improve service quality, and make smarter decisions through customized dashboards and AI-powered sentiment analysis.
✓ Instant Post Call Analytics
✓ Custom KPI dashboards
✓ Automated Workflows
✓ AI Data Extraction and Segmentation
✓ Automatic Pii Redaction
OPS.AI
Streamline your operations and amplify your outcomes with OPS.AI. We use this AI solution to optimize your CX strategy, your workforce management and to safeguard your data. Get superior end-to-end customer journey-optimization with the latest customer insights and trends. Make the right decisions faster, and scale with ease, when you get quality, performance, and personalized data visualized in one dashboard.
✓ Custom Modeling for Compliance
✓ Customer Sentiment Mapping
✓ Automated Workforce Planning
✓ Transcription and Translation
Instincts Only Take You So Far, Do More with itelligence
Data-centric is the new customer-centric. Understand your customers and deliver authentic, on–brand experiences that increase customer satisfaction and loyalty. Go all in on data and begin every new campaign with insight. Customer feedback is essential for launching new products, new services, and next-level growth.
The Contact Center is Evolving
How we do business, how we relate to customers, and how we outsource is changing. Contact centers are becoming more than just a consumer touchpoint, they are a powerhouse of data that allow you to drive stronger, more meaningful customer relationships.
Get ahead of the curve with advanced AI solutions.
Optimize Your Workforce with AI
Think of AI as an extension of your workforce. Let AI handle routine tasks, so your people can focus on what matters – your customers. From deflecting basic calls to boosting efficiency, AI steps in during high-volume times, reducing customer wait times, all while keeping your operations running smoothly.
Automate for Efficiency
Streamline every step of the customer journey. Our intelligent automation routes customers to the right place, eliminates errors, and ensures that feedback is always captured. Your team is free to handle complex issues, making every interaction count.
Connect with Precision
Human connection is key. Our tech adds depth to every interaction, through fast, personalized problem solving. With AI coaching and quality scoring, we continuously redefine service excellence, turning every customer into a loyal advocate.
Meet itel’s Super Agent© — It’s not what you think.
Our Super Agents© are masters of the moment, redefining what it means to work in a contact center. They don’t just react, they anticipate, using AI to deliver faster, smarter solutions. These professionals may not be superhuman, but with tech as their “insight engine”, they are Super Agents© – reshaping the future of the contact center agent. With AI handling the routine, they specialize in what they do best — delivering personalized, and on-brand interactions that build lasting loyalty.
Discover how itel Super Agents© use AI to make your customers happy, every time.
itelligence is for Quality-Driven Digital Evolution
Not all AI is built the same. We’re not here to replace people—we’re here to empower them. itelligence adapts to your business needs, delivers real-time insights, and drives quality across your entire operation. This platform isn’t just about keeping up—it’s about moving forward.
See the itelligence difference.