2 Years of Disruption: Property & Casualty Insurance Infographic
The global pandemic wreaked havoc on many industries, including Property and Casualty (P&C) Insurance. High-value business interruption claims led to record-breaking underwriting losses upwards of $4 billion USD. While company revenues shrank by 30%, due to policy lapses, business shutdowns and unemployment that forced 4 out of 10 U.S. consumers to reduce or eliminate at least part of their insurance coverage to save money.
Many companies understand that customer experience (CX) will be a key differentiator in today’s market, and 40% of insurers are focused on improving their CX through increased digitization, automation, and even CX outsourcing, to reduce costs and gain operational agility.
Learn more about the state of the P&C industry and its road to recovery, including what questions to ask if you’re looking to outsource your CX. See our infographic below.
If you would like to learn more about itel’s flexible CX services, Contact Us.