The global pandemic wreaked havoc on many industries, including Property and Casualty (P&C) Insurance. High-value business interruption claims led to record-breaking underwriting losses upwards of $4 billion USD. While company revenues shrank by 30%, due to policy lapses, business shutdowns and unemployment that forced 4 out of 10 U.S. consumers to reduce or eliminate at least part of their insurance coverage to save money.

Many companies understand that customer experience (CX) will be a key differentiator in today’s market, and 40% of insurers are focused on improving their CX through increased digitization, automation, and even CX outsourcing, to reduce costs and gain operational agility.

Learn more about the state of the P&C industry and its road to recovery, including what questions to ask if you’re looking to outsource your CX. See our infographic below.