Pain Point Panel: Delivering on KPIs

One thing every business needs is a reliable outsourcing partner. What happens, though, if your CX vendor isn’t meeting your Key Performance Indicator (KPI) targets, whether it’s CSAT, AHT, or NPS? Even if you’re searching for a new vendor, how can you guarantee the next one will meet or even exceed your service metric requirements?

Our Pain Point Panel tackles this CX dilemma, with advice about what to look for in a new vendor and how to ensure your outsourced CX teams deliver on KPIs.