Executive Vice President, People Resources and Culture
With over 10 years of experience in Human Resources, Michelle has earned a reputation for being people-focused and ready to act while remaining committed to strong policy management. She is no stranger to the ever evolving nature of the BPO industry and understands what it takes to design and implement specialized HR programs and best practices that sustain a fast-paced and agile work environment. Her passion for growing and nurturing an engaging and inspirational company culture with employee experience top-of-mind supports itel’s commitment to EX = CX. Michelle has a background in hospitality and tourism management, which contributes to her keen ability for delivering personalized interactions at scale.