Skip to content

2022 Outsourcing Predictions

January 25, 2022

Times are uncertain…

As your company plans its quarterly strategies and contemplates which road to take in the following months, it helps to know what trends we can expect in the outsourcing industry, particularly when it comes to customer experience delivery.

Here, industry experts give us a glimpse into the unique challenges, trends, and solutions that can help companies to better understand and navigate the changes ahead. 

Learn about the “Great Shift” that experts predict will be the top trend in outsourcing and 4 other trends that will help shape the coming year.

Click Here to view or download your free PDF copy of “itel Predictions 2022" 

Cover image for itel's 2022 CX Predictions. Image of a man paddle boarding at sunset

View more

More from the Stories section

The Hidden Ways a Good Outsourcer Can Create Value for Your Business 

Outsourcers aren’t just a way to reduce operational expenses. Here are some hidden ways they can create added value for your business...  

How Financial Service Providers Can Retain the Trust Advantage in Uncertain Times 

How can traditional banks retain the consumer trust advantage even in uncertain times and within an increasingly competitive industry?

Closer Look at LaCa Booklet

Want to know more about outsourcing to Latin America and the Caribbean (LaCa)? Download our guide to top LaCa locations and their unique benefits...