Skip to content

Closer Look at LaCa Booklet

January 4, 2024

Looking for new CX outsourcing locations?

You might want to consider the Latin American & Caribbean region, also known as LaCa.  

These destinations are only a short flight away from most major U.S. cities, and they offer everything you need to deliver authentic, on-brand customer experiences.

Learn more about Destination CX and the various benefits of the LaCa region, with our Closer Look at LaCa booklet.

View more

More from the Stories section

3 Ways to Leverage All That Banking Customer Data  

Banks have invested heavily in data solutions. But, here are 3 ways you can actually use the data you acquire to find and retain more customers… 

YOUnique: Tashia C. Palmer

We join Tashia C. Palmer, a Senior CX Supervisor from itel Montego Bay. Learn about her amazing career journey as she celebrates over 7 years with ite...

The AI Paradox: How to Address Concerns and Close the AI Gap

Why do most business leaders want AI but fail to implement it in their contact centers? We explore the AI paradox at the heart of modern CX management...