Closer Look at LaCa Booklet

January 4, 2024

Looking for new CX outsourcing locations?

You might want to consider the Latin American & Caribbean region, also known as LaCa.

These destinations are only a short flight away from most major U.S. cities, and they offer everything you need to deliver authentic, on-brand customer experiences.

Learn more about Destination CX and the various benefits of the LaCa region, with our Closer Look at LaCa booklet.

Get Our Guide to LaCa

More from the Stories section

Negotiating Past the Price Barrier

As we head into retail's biggest season, how can sales agents get past price-sensitivity and the "inflation overhang" still gripping consumers...

How Streaming Platforms Can Regain Profitability

The streaming wars might be over, but the long-term winners may be those who can truly leverage data and AI to elevate the user experience...

CXpert Insights: Selling the Future of BPO Destinations

Daniel Stein, itel's new VP of Sales, explains his momentous decision to transition from a South African BPO to selling Caribbean outsourcing...