Closer Look at LaCa Booklet

January 4, 2024

Looking for new CX outsourcing locations?

You might want to consider the Latin American & Caribbean region, also known as LaCa.

These destinations are only a short flight away from most major U.S. cities, and they offer everything you need to deliver authentic, on-brand customer experiences.

Learn more about Destination CX and the various benefits of the LaCa region, with our Closer Look at LaCa booklet.

Get Our Guide to LaCa

More from the Stories section

Why Technical Support is So Critical for K-12 Online Learning

Why prompt tech support is so critical for the 3 million K-12 students in the U.S. learning entirely online.

YOUnique: Khalid Shaw

Meet Khalid Shaw, Maintenance Manager at itel Jamaica. Learn how he's a vital part of the team, ensuring our facilities are always running smoothly.

Fixing Telecom’s Bad Reputation for Customer Service

Americans rate telecom companies as one of the poorest for customer service. Why is that and how can we turn negative perceptions into positive ones?