itel's Pain Point Panel

For over twelve years, we have worked closely with clients to optimize their customer experience delivery, gaining experience and expertise across several industries and across global markets. This has allowed us to assemble the best subject matter experts and technology specialists, who can answer your most pressing CX questions. Have you ever had difficulty sourcing enough Spanish English bilingual agents to serve your customers? Or have you ever grappled with high wait times and average handle times? Our panelists weigh in on your outsourcing dilemmas, exploring how tech, training, and the right approach can solve these common CX issues. Let’s dive in…