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Case Studies

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

Find out how itel's reliable staffing and training model helped them achieve #1 CSAT for this global retailer, surpassing 14 other vendors in capability, performance, and quality.

4 Black Friday Trends That Can Help Retailers Prepare for Next Year

Black Friday continues to be one of the biggest days for retail, but much has changed. Here's what retailers can learn from this year's 4 biggest new trends...
Case Studies

itel Ramps Hospitality Client's CX Operations Over 30% in 90 Days

Learn how we helped one of the largest hospitality brands in the world to ramp up their customer support during peak travel season.

Partner with the Caribbean’s Leading Outsourcer for Flexible, Scalable and Memorable CX