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CX Comparison

Near VS Far

In a nod to NCAA’s “March Madness”, where the best college basketball teams showdown, we have compiled the latest quick facts about two popular outsourcing regions – the Nearshore – representing the Caribbean and Latin America- versus the Far Shore – representing places like India and the Philippines. As they go head to head, learn about the locations, ease of business, regional talent, and how ready they are to take on new technology and AI…

We first compare the regions themselves… Because quality assurance, collaboration and client alignment can all be affected by the proximity of your contact center partner.
The nearshore is one of the most stable, lowest risk destinations in the world with lower staffing costs compared to the U.S. With pro-outsourcing governments that have invested heavily in skills training and IT infrastructure upgrades, it's a great place to do business.
The Caribbean and LATAM have an amazing legacy in hospitality, with fluent English speakers that also have Spanish language capabilities, and tech-savvy, highly educated workforces with record low rates of attrition.
Nearshore countries like Colombia and Honduras are becoming rising tech hubs for the outsourcing sector, pioneering new technologies that use AI models, machine learning, and automation, to enhance overall service delivery and digital support.

Is the Nearshore a good fit for your business? It's closer, has incredible cost savings, and record low attrition, with the right skills and talent to meet all your CX needs. Learn more about itel locations across the Caribbean and Latin America.