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CX strategy

itel's Pain Point Panel

With businesses having to tighten their CX budgets, it can sometimes be a struggle to manage contact center costs without sacrificing quality of service. In this latest edition of itel’s Pain Point Panel, we explore this common CX dilemma, looking at outsourcing locations in the nearshore that can offer significant value for lower costs, strategies that allow you to maximize the efficiency and performance of your existing teams and operations, and technologies, like artificial intelligence and automation, that can help you manage costs more effectively.