itel's Pain Point Panel

Ever experience high employee turnover in your contact centers? You’re not alone. Attrition is a common problem in the CX industry, with rates doubling in recent years, sometimes up to 50%, due to an increasingly competitive environment where more and more BPOs are vying for the best talent. What’s more, financial compensation doesn’t seem to be incentivizing employees to stay. So, what can you do to retain your high-performing workers and ensure adequate staffing levels?

Here are some solutions proposed by our Pain Point Panel…