During our Smartshoring 2022 virtual roundtable, we heard from several industry leaders and influencers who discussed the business opportunities, challenges, and benefits of outsourcing to Latin America and the Caribbean (LaCa). Hosted by Yoni Epstein, itel’s Founding Chairman and CEO, here’s a roundtable audio clip where Yoni discusses the growth of Jamaica’s BPO sector, with Gloria Henry, VP of BPO & Logistics, from the Port Authority of Jamaica.