Saint Lucia: Young, Tech Savvy Service in a Tropical Paradise
A stable business environment with a high-potential labor market, learn why Saint Lucia is quickly becoming a preferred destination for contact center services in the Caribbean.
In high demand, Saint Lucia is lauded for its sophisticated and tech savvy workforce that can deliver world-class experiences made for global commerce.
Saint Lucia offers a premium nearshore solution, with state-of-the-art, purpose-built facilities that set a world-class standard for global services on the island. Starting with one facility, within three years of operation, we expanded into four facilities to meet the strong demand from both clients and locals.
Located on the south coast in Vieux Fort, only a stone’s throw from the recently expanded Hewanorra International Airport and top-rated hotels, our facilities benefit from Saintt Lucia’s excellent technical infrastructure and proximity to nearshore markets, making collaboration easy.
Leveraging a largely untapped workforce of skilled and enthusiastic job seekers, we have become the employer-of-choice offering great opportunities for career development and advancement. That’s why Saint Lucia is one of the best locations for low attrition rates and low absenteeism.
Why Saint Lucia?
Learn why Saint Lucia is a high-capability nation for global services.
Saint Lucia has a high level of workforce capability, with worldliness, sophistication, and fluency in global commerce. The population is young, tech-savvy, and hardworking. This presents an opportunity in Saint Lucia to meet labor gaps in areas such as Legal, FinTech, Web Services, and Medical.
Dedication to their trade
Our team members want to stay and grow with us. The Saint Lucia workforce has a low turnover rate of about 5-7%, which is above industry standards.
The talent in Saint Lucia has advanced analytical and technical skills, and an eagerness to develop higher degrees of specialised expertise, which is why global service companies like ours thrive here.
Our Saint Lucia facilities are highly accessible to clients all over the world. Not only is Saint Lucia close to the regional and nearshore markets of North America, South America, and CARICOM member states, but is also only a short 8-hour flight to Europe.
Minimal hurricane risk
Saint Lucia presents minimal to no hurricane risk. The island nation sits just below the “hurricane belt,” making it less prone to major weather events. But in the event of a natural disaster, our site is equipped with security and safety measures to keep our team safe.
With modern technological infrastructure, world-class uptime, and bandwidth, Saint Lucia is equipped for efficiency. The fiber optic ring around the island supports our site operations, enables redundancy, and dedicated internet access.
Our Saint Lucia Site
itel offers a welcoming, multi-facility, modern workplace in a tropical paradise. Located in the Hewanorra Free Zone in Vieux-Fort, only two minutes from the international airport, our facilities have an open-air, campus-like feeling and are optimized for secure service delivery.
Since the launch of itel’s first site in Saint Lucia in 2020, we have expanded our facilities, not once, but three times, to support increasing demand from clients. Building Two, another 20,000 square foot facility, was launched in 2021, featuring the latest environmental design, meant to maximize employee safety and wellness. Only a year later, a third building was added, using the same modern and sophisticated design as its predecessors, adding adedicated People Resources and Culture support center and training facilities. This was followed by Building Four in 2023 – a large-scale converted factory shell with production space, kitchenette and chill space.
Converting a Factory Shell into a World Class Facility
Saint Lucia offers a great example of purpose-built BPO facilities with employee comfort and safety in mind. We love to get our hands on an empty shell and make it our own. With chill rooms, open-air dining facilities and modern production spaces, check out this video to get a peek into the before and after.