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As we head into retail's biggest season, how can sales agents get past price-sensitivity and the "inflation overhang" still gripping consumers...

The streaming wars might be over, but the long-term winners may be those who can truly leverage data and AI to elevate the user experience...

Daniel Stein, itel's new VP of Sales, explains his momentous decision to transition from a South African BPO to selling Caribbean outsourcing...

Years ago, we explored new technologies that were revolutionizing contact center careers and the CX industry. Now the Era of the "Super Agent©" is he...

Health insurance is complex, requiring support and advice. So how do you ensure you don't get inundated with member inquiries during the AEP?

AI can give car rental companies a new competitive edge against car shares and ride hailing apps, but it all starts with having the right data...

Meet Jose Blanco, a Customer Experience Coach from itel Honduras. He is responsible for ensuring a high quality of service, helping our supervisors be...

As itel celebrates 12 years of CX excellence, CEO, Yoni Epstein, CD, reflects on what being team itel really means...

Why are only 44% of Americans satisfied with the online retail experience? Is it a case of fickle consumers or something else...

75% of Americans are planning summer road trips. This also means a rise in accidents and auto claims, which is why you need effective claims managemen...