AI can give car rental companies a new competitive edge against car shares and ride hailing apps, but it all starts with having the right data...

Meet Jose Blanco, a Customer Experience Coach from itel Honduras. He is responsible for ensuring a high quality of service, helping our supervisors be...

As itel celebrates 12 years of CX excellence, CEO, Yoni Epstein, CD, reflects on what being team itel really means...

Why are only 44% of Americans satisfied with the online retail experience? Is it a case of fickle consumers or something else...

75% of Americans are planning summer road trips. This also means a rise in accidents and auto claims, which is why you need effective claims managemen...

Why prompt tech support is so critical for the 3 million K-12 students in the U.S. learning entirely online.

Meet Khalid Shaw, Maintenance Manager at itel Jamaica. Learn how he's a vital part of the team, ensuring our facilities are always running smoothly.

Americans rate telecom companies as one of the poorest for customer service. Why is that and how can we turn negative perceptions into positive ones?

Outsourcers aren’t just a way to reduce operational expenses. Here are some hidden ways they can create added value for your business...  

How can traditional banks retain the consumer trust advantage even in uncertain times and within an increasingly competitive industry?