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The CX Inflection Point That Can Stall Business Growth

What works in early stages doesn't always work as your business scales. The often overlooked inflection point where CX can quietly stall your growth.

Why the Caribbean May Be the Next Global Hub for Knowledge Outsourcing

Businesses have typically relied on offshore hubs for KPO. Learn why the Caribbean may offer better alignment for some knowledge support services.

YOUnique: Kerreth McKay

Great CX begins with people who care deeply about helping others. Meet Kerreth McKay, whose stellar CSAT shows his commitment, determination and skill...

Revolutionizing Contact Center Coaching with AI-Generated Podcasts

Enable personalized learning at scale with itelligence® podcasts - a new AI coaching tool for contact center teams that drives better QA performance.

Leading the Shift Towards Technology-Focused CX

Why smart nearshore operators are making the shift from selling headcount to selling CX ecosystems that offer more holistic solutions.

YOUnique: Victoria Orrego

Victoria's story is truly inspiring. Learn how the right support and approach to learning allowed her to rapidly progress from agent to CX Coach.

Where Is CX Headed? Three Trends to Watch In 2026 

What are the CX trends to watch in 2026? Three thought leaders give their take on the latest industry predictions.

Rising Strong: itel’s Efforts to Aid Recovery After Hurricane Melissa

Jamaica is a story of resilience. Learn more about itel's relief efforts and how we're helping our team members recover after Hurricane Melissa....

How to Break the Cycle of Readmission in Hospitals 

High readmission rates lead to poorer patient outcomes, stiff penalties, and staff burnout. Learn how the right patient support can lower recidivism r...

How Caribbean CX Provider, itel, Is Helping to Solve America’s Nursing Crisis

Learn more about the launch of itel Med, itel's new virtual nursing solution, from Kelly Jenson, President of Business Development and Delivery.