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New Automation Boosts HR Efficiency by 45 Percent, Proving the Exciting Possibilities of itel’s DSI Team 

Learn how itel's DSI team used automation to boost administrative efficiency by 45% and reduce error rates by 80%, allowing HR staff to focus more on ...

itel’s Focus on the Employee Experience Leads to Lower Attrition, Better Performance, and Skills Retention 

Learn how our focus on EX has resulted in attrition rates that remain lower than the industry average, with an agent tenure 30% higher...

Women’s Healthcare Service Provider Achieves 94% CSAT and Quarter Million in Daily Sales Thanks to itel’s High Touch Approach 

Niche healthcare segments often require bespoke customer support. Learn how itel’s high touch approach to patient care resulted in a 94% CSAT and a ...

itel’s Exceptional Client Experience Leads to 100% Onboarding Client Satisfaction Rate

The onboarding phase is a pivotal moment in any client-outsourcer relationship. Learn how itel's thorough process has led to a 100% client satisfactio...

itel’s Customized Approach to Learning and Interactive Workshops Leads to a 9-Point Increase in Agent Quality Scores 

Learn how we implemented new coaching workshops that led to a 9-point increase in agents' Quality Assurance scores within a matter of weeks.

Leveraging the Latest CX Technology to Build High Performing Teams 

Learn how we streamlined all performance management tools into one interface with iFOMS, leading to a 5-point increase in Quality Scores in only 8 mon...

Keeping Your Data Safe: itel’s Advanced Cybersecurity Technologies Mitigate Thousands of Incidents Per Year

Find out how itel’s rigorous data protection standards, processes, and AI-infused technologies, help identify threats before they become breaches...

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

Find out how itel's reliable staffing and training model helped them achieve #1 CSAT for this global retailer, surpassing 14 other vendors in capabili...

itel Ramps Hospitality Client’s CX Operations Over 30% in 90 Days

Learn how we helped one of the largest hospitality brands in the world to ramp up their customer support during peak travel season.

itel Automation Reduces Workforce Analyst Work Times by 90 Percent

Learn how our Innovation Team used automation to transform a manual process into a highly efficient semi-automated task, boosting productivity.