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All the Latest itel News

Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.

Jamaican Entrepreneur, Yoni Epstein, Receives Prestigious 2024 Entrepreneurship Laureate Prize

Jamaican entrepreneur, Yoni Epstein, has been recognized once again for his contribution to the business process outsourcing sector, with the Caribbean’s most prestigious corporate prize – The Anthony N. Sabga Award for Caribbean Excellence…

itel Continues Strong Growth Trajectory Despite Economic Headwinds and Looming U.S. Recession

Over the next 6-8 months, itel will add over 800 seats to its Jamaica and Saint Lucia destinations and generate another 1,800 CX jobs in the region, with the recent win of two large brands in the Travel & Hospitality and Banking and Financial sectors…

itel Brings Celebrity Brand Ambassador Miss Kitty to Guyana as it Prepares to Hire Hundreds of Guyanese

Famed Jamaican celebrity, Miss Kitty, will visit Guyana for a media tour hosted by Caribbean-born BPO, itel. The aim is to support the company’s next phase of growth as itel prepares to hire thousands of new employees…

itel Named Star Performer and Top Aspirant in Everest’s PEAK Matrix 2023 Assessment

itel was recently named a top Aspirant in Everest Group’s 2023 Customer Experience Management (CXM) Services PEAK Matrix® Assessment, securing a Star Performer designation.

Confidence Inches Higher, Amid Uptick in Vacation and Investment Plans

Consumer and business confidence indices inched up marginally in the second quarter of 2023 when compared to a year ago. But Yoni Epstein, CEO of itel, said investments will flow with reductions in interest rates…

‘More Pints, More Life’: Miss Kitty partners with itel 4Ys Foundation for fourth staging of blood drive

Khadine ‘Miss Kitty’ Hylton will host the fourth edition of The Miss Kitty Blood Drive, in partnership with itel’s 4Ys Foundation.

itel Recognized for its Impressive Growth and Contribution to Job Creation at this Year’s GSAJ Awards

itel was once again recognized by the Global Services Association of Jamaica (GSAJ) during their annual awards ceremony, receiving the global award for the “Most Significant Growth in Employment – Large Enterprise”…

itel Makes Next Strategic Move with Expansion into Belize

The Caribbean’s largest homegrown business process outsourcer, itel, has released a statement confirming their expansion into the Central American country of Belize.

itel Gets its First Inclusion with an ‘Aspirant’ Listing in Everest Group’s CXM Services Peak Matrix® Assessment

itel was named among the globe’s top CX outsourcers in Everest Group’s 2022 Peak® Matrix, a comparative analysis of best-in-class service providers.

itel Hikes Up Recruitment in Jamaica

Just after launching its new Chalmers site in Kingston, itel embarks on a massive hiring campaign that will add 1,500 new positions across its three Jamaica sites.