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Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.

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Yoni Epstein Returns as President of the Global Services Association of Jamaica 

itel Founder and CEO, Yoni Epstein, CD, returns to lead the Global Services Association of Jamaica as the nation’s BPO sector enters a new era of tech adoption.

The Playbook for Jamaica’s Next Outsourcing Chapter

As U.S. clients look for more than capacity, Jamaica’s outsourcers face both an opportunity and challenge as CX shifts to AI-enabled delivery ecosystems.

JA’s Customer Experience Industry Must Rethink Business Model In the Age of AI

Jamaica’s business process outsourcing sector is feeling increasing pressure to adopt AI. But are investments still largely superficial? Or should they be a catalyst for deeper change?

AI-Driven Quality Assurance Needed for Local BPO Sector, Says Epstein

As AI continues to reshape the global CX landscape, major players in Jamaica’s BPO sector are calling for a fundamental rethink of how services are designed and sold.

Outsourcing Beyond the Storm: How Jamaican BPOs can rebuild trust, jobs and global partnerships

Will Jamaica’s BPO sector be damaged after Hurricane Melissa? Here’s how business leaders can restore global confidence and rise stronger.

How BPO Leaders Can Outwit AI Disruption and Political Uncertainty

From AI ‘takeovers’ to policy changes in America, Yoni Epstein, CD, confronts the growing fear that Jamaica’s outsourcing industry is under threat.

itel’s Founding Chairman and CEO, Yoni Epstein, CD, is 13th Laureate from Jamaica to Receive Prestigious Caribbean Excellence Award

The Anthony N. Sabga Awards for Caribbean Excellence held its annual event in Barbados, naming Jamaican, Yoni Epstein, CD, their 13th Entrepreneurship Laureate to receive just over JMD11m, from the ANSA McAL Foundation…

itel Brings Celebrity Brand Ambassador Miss Kitty to Guyana as it Prepares to Hire Hundreds of Guyanese

Famed Jamaican celebrity, Miss Kitty, will visit Guyana for a media tour hosted by Caribbean-born BPO, itel. The aim is to support the company’s next phase of growth as itel prepares to hire thousands of new employees…

Confidence Inches Higher, Amid Uptick in Vacation and Investment Plans

Consumer and business confidence indices inched up marginally in the second quarter of 2023 when compared to a year ago. But Yoni Epstein, CEO of itel, said investments will flow with reductions in interest rates…

‘More Pints, More Life’: Miss Kitty partners with itel 4Ys Foundation for fourth staging of blood drive

Khadine ‘Miss Kitty’ Hylton will host the fourth edition of The Miss Kitty Blood Drive, in partnership with itel’s 4Ys Foundation.