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All the Latest itel News

Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.

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Yoni Epstein Returns as President of the Global Services Association of Jamaica 

itel Founder and CEO, Yoni Epstein, CD, returns to lead the Global Services Association of Jamaica as the nation’s BPO sector enters a new era of tech adoption.

itel Med Launches at American Hospital Association Leadership Summit

itel recently unveiled its new virtual nursing solution at this year’s AHA Leadership Summit – one that promises to alleviate America’s nurse shortage by connecting Jamaican RNs with U.S. patients …

Itel Marks Its Fourth Year on the IAOP’s Global Outsourcing 100®, With Special Nods to Its Programs for Social Impact and Innovation

For the fourth consecutive year itel made the list of the world’s top outsourcing firms, receiving special star distinctions for its social impact and programs for innovation.

itel Demonstrates that the Caribbean is a Technology Leader in the Global Services Sector 

On April 10th, itel showcased its latest AI innovation at Outsource2Jamaica, the largest regional conference focused on the Global Services Sector, demonstrating a spirit of innovation that has propelled Caribbean outsourcers to the international stage.  

itel Unveils New AI Platform, itelligence®

itel just unveiled its newest innovation –itelligence®, a state-of-the-art, AI-powered platform meant to revolutionize clients’ CX operations.

itel Opens its Doors in Belize City

After 2 years of remote operations and less than one year since construction began, itel officially opened its Belize City location. Learn more about the 40,000 square foot facility that will eventually house over 700 call center agents plus support staff…

itel Increases its Jamaica Footprint, Signaling a New Strategic Direction

Despite a challenging quarter for most industries, itel has shown remarkable resilience by doubling down on its Jamaica expansion…

itel Demonstrates Expert Knowledge of Labor Markets, Wins Two Communicator Awards for Excellence in Recruitment Campaigns

itel has again shown its skill in communicating to the markets it serves by winning two prestigious Communicator Awards for Recruitment Series Excellence…

itel Brings Home the Silver in the 2024 Stevie® Awards for Sales & Customer Service for Best Use of Technology and Customer Service Employer of the Year  

itel has once again received international acclaim, as the company was presented with two Silver Stevie® Awards for Sales & Customer Service in the categories of Best Use of Technology and the much-lauded Customer Service Employer of the Year…  

Jamaican Entrepreneur, Yoni Epstein, Receives Prestigious 2024 Entrepreneurship Laureate Prize

Jamaican entrepreneur, Yoni Epstein, has been recognized once again for his contribution to the business process outsourcing sector, with the Caribbean’s most prestigious corporate prize – The Anthony N. Sabga Award for Caribbean Excellence…