All the Latest itel News
Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.
itel Brings Home the Silver in the 2024 Stevie® Awards for Sales & Customer Service for Best Use of Technology and Customer Service Employer of the Year
itel has once again received international acclaim, as the company was presented with two Silver Stevie® Awards for Sales & Customer Service in the categories of Best Use of Technology and the much-lauded Customer Service Employer of the Year…
Jamaican Entrepreneur, Yoni Epstein, Receives Prestigious 2024 Entrepreneurship Laureate Prize
Jamaican entrepreneur, Yoni Epstein, has been recognized once again for his contribution to the business process outsourcing sector, with the Caribbean’s most prestigious corporate prize – The Anthony N. Sabga Award for Caribbean Excellence…
itel Continues Strong Growth Trajectory Despite Economic Headwinds and Looming U.S. Recession
Over the next 6-8 months, itel will add over 800 seats to its Jamaica and Saint Lucia destinations and generate another 1,800 CX jobs in the region, with the recent win of two large brands in the Travel & Hospitality and Banking and Financial sectors…
itel’s Yoni Epstein Receives National Honor for His Contribution to the Business Process Outsourcing Sector
On October 16, Yoni Epstein, the founding Chairman and CEO of itel, was presented with Jamaica’s highest National Honor, The Order of Distinction in the Commander class (CD), for his contribution to the business processing outsourcing sector…
itel Recognized for its Impressive Growth and Contribution to Job Creation at this Year’s GSAJ Awards
itel was once again recognized by the Global Services Association of Jamaica (GSAJ) during their annual awards ceremony, receiving the global award for the “Most Significant Growth in Employment – Large Enterprise”…
itel Once Again Listed as Leader on The IAOP Global Outsourcing 100, Receiving Three out of Four Distinguishing Stars
This is the second time that itel has been named among the world’s best outsourcing service providers in the IAOP’s annual listing of The Global Outsourcing 100, demonstrating the company’s continued expansion and increasing value proposition.
itel’s “No Plastic is Fantastic” Initiative Protects the Environment and Eliminates Over 160,000 Disposable Water Bottles
Since launching its “No Plastic is Fantastic” campaign, itel has eliminated over 161,899 disposable water bottles from its sites and cleaned up over 2,000 yards of beachfront with the aim of reducing the harmful environmental impacts of single use plastics.