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Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.

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itel Opens its Doors in Belize City

After 2 years of remote operations and less than one year since construction began, itel officially opened its Belize City location. Learn more about the 40,000 square foot facility that will eventually house over 700 call center agents plus support staff…

itel Continues Strong Growth Trajectory Despite Economic Headwinds and Looming U.S. Recession

Over the next 6-8 months, itel will add over 800 seats to its Jamaica and Saint Lucia destinations and generate another 1,800 CX jobs in the region, with the recent win of two large brands in the Travel & Hospitality and Banking and Financial sectors…

itel Makes Next Strategic Move with Expansion into Belize

The Caribbean’s largest homegrown business process outsourcer, itel, has released a statement confirming their expansion into the Central American country of Belize.