News

All the Latest itel News

Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.

All Press Releases News

itel Opens its Doors in Belize City

After 2 years of remote operations and less than one year since construction began, itel officially opened its Belize City location. Learn more about the 40,000 square foot facility that will eventually house over 700 call center agents plus support staff…

itel Increases its Jamaica Footprint, Signaling a New Strategic Direction

Despite a challenging quarter for most industries, itel has shown remarkable resilience by doubling down on its Jamaica expansion…

itel Continues Strong Growth Trajectory Despite Economic Headwinds and Looming U.S. Recession

Over the next 6-8 months, itel will add over 800 seats to its Jamaica and Saint Lucia destinations and generate another 1,800 CX jobs in the region, with the recent win of two large brands in the Travel & Hospitality and Banking and Financial sectors…

itel Brings Celebrity Brand Ambassador Miss Kitty to Guyana as it Prepares to Hire Hundreds of Guyanese

Famed Jamaican celebrity, Miss Kitty, will visit Guyana for a media tour hosted by Caribbean-born BPO, itel. The aim is to support the company’s next phase of growth as itel prepares to hire thousands of new employees…

itel Makes Next Strategic Move with Expansion into Belize

The Caribbean’s largest homegrown business process outsourcer, itel, has released a statement confirming their expansion into the Central American country of Belize.

itel Celebrates Grand Opening of its New Site in Kingston

itel celebrates the grand opening of its state-of-the-art, 90,000 sq. ft facility and contact center in Kingston, Jamaica, with an event held on May 25th.

itel Continues St Lucia Expansion with the Opening of its Third Site in Vieux Fort

Two years after opening its first site in Saint Lucia, itel, the Caribbean’s largest regionally-founded business process outsourcer, celebrates the launch of its third building in the Hewanorra Freezone.

itel Invests Millions in Guyana Contact Center Operations

One year after itel acquired Guyana’s Emerge BPO, the international award-winning customer experience provider announced that it plans to invest a total of US$4 million in upgrades to bring their Guyanese site to a world-class standard.

itel Inaugurates its New Operations within the Altia Smart City in Honduras

Learn about the official launch of itel’s Honduras operations, located in the Altia Smart City in San Pedro Sula.