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All the Latest itel News

Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.

Outsourcing Beyond the Storm: How Jamaican BPOs can rebuild trust, jobs and global partnerships

Will Jamaica’s BPO sector be damaged after Hurricane Melissa? Here’s how business leaders can restore global confidence and rise stronger.

How BPO Leaders Can Outwit AI Disruption and Political Uncertainty

From AI ‘takeovers’ to policy changes in America, Yoni Epstein, CD, confronts the growing fear that Jamaica’s outsourcing industry is under threat.