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The world’s fastest growing hospitality company increases reservation bookings on inbound calls by 20%

itel is proud to help create memorable experiences for guests by making Reservations for a company that sets the worldwide standard for hospitality.

Hotel brand increases referral rate to exclusive vacation ownership program by 18%

Working with this hospitality brand, we saw an opportunity to increase the number of guests transferred to the vacation ownership program for enrollme...

A Case Study of COVID-19 BPO Business Resilience

COVID-19 has made 2020 challenging for all sectors, including customer experience management. The pandemic that spread early in the year has been one ...