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Chat service provider adapts to variety of client service changes offered in response to pandemic.

As query volumes returned to steady numbers, in-person Sales and Service appointments reduced by well over 50%.

Chat service provider for elite messaging experience powered by human interaction.

itel helps to deliver on their promise to create dynamic conversations to build trust and relationships that deliver results.

U.S. telecommunications company hires and retains top sales talent with competitive bonus structure and talent optimization platform.

With a legacy of providing exceptional customer experiences, a large U.S. telecommunications company began finding it difficult to hire and retain top...

Leading hospitality brand emerges stronger after months-long service pause at onset of pandemic

In response to the global pandemic, Reservations and Customer Care operations were closed for one of the world’s largest hospitality companies from ...

The world’s fastest growing hospitality company increases reservation bookings on inbound calls by 20%

itel is proud to help create memorable experiences for guests by making Reservations for a company that sets the worldwide standard for hospitality.

Hotel brand increases referral rate to exclusive vacation ownership program by 18%

Working with this hospitality brand, we saw an opportunity to increase the number of guests transferred to the vacation ownership program for enrollme...

A Case Study of COVID-19 BPO Business Resilience

COVID-19 has made 2020 challenging for all sectors, including customer experience management. The pandemic that spread early in the year has been one ...