Skip to content
Insights

Proven results and expertise at your fingertips.

 

Receive the latest itel news and CX industry insights, straight to your inbox, every month.

Subscribe To Our Newsletter

The world’s fastest growing hospitality company increases reservation bookings on inbound calls by 20%

itel is proud to help create memorable experiences for guests by making Reservations for a company that sets the worldwide standard for hospitality.

Hotel brand increases referral rate to exclusive vacation ownership program by 18%

Working with this hospitality brand, we saw an opportunity to increase the number of guests transferred to the vacation ownership program for enrollme...

A Case Study of COVID-19 BPO Business Resilience

COVID-19 has made 2020 challenging for all sectors, including customer experience management. The pandemic that spread early in the year has been one ...