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Client in Genetic Sciences Sees 4-Point Increase in CSAT & Issue Resolution Scores

This Genetic Sciences Client witnessed a 2-4 point increase in CSAT and Issue Resolution scores as itel agents surpass other business lines...

Retail Client Sees Agent Success Rates Boosted by 75% Thanks to New Way of Working

With a wide variety of customers, this leading office retailer found it challenging to meet customer expectations and observed a sudden decline in the...

Leading Caribbean Utility Provider Reduces Call Times by 14 Percent

Before itel assumed 100% of their customer support, this leading Caribbean utility company struggled with long customer wait times and an inefficient ...

itel’s Flexible CX Saves an Insurance Agency $200K per Year

Learn how itel helped this leading insurer maintain its stellar reputation by keeping customers happy. Delivering nearshore customer support and onsh...

Leading digital retailer of personalized products expands into Saint Lucia with 92% CSAT scores and record-low attrition

When the global pandemic hit, business instantly became unpredictable for the leading digital retailer and manufacturer of high-quality personalized p...

U.S. third-party collections agency drives growth in collections revenue through optimized and cost-effective nearshore team

itel was selected as the vendor of choice and now handles collections for a mix of low to super high accounts across financial services, retail and te...

Global insurance company meets customer demand with itel Work-at-Home

More than ever the insurance industry has embraced “customers serving customers” to provide meaningful customer experiences.

Leading U.S. telecom company sees 130% increase in monthly sales with new itel sales team

They chose itel as their nearshore service delivery partner to help recruit the best sales talent and increase revenue.

Chat service provider adapts to variety of client service changes offered in response to pandemic

As query volumes returned to steady numbers, in-person Sales and Service appointments reduced by well over 50%.

Chat service provider for elite messaging experience powered by human interaction

itel helps to deliver on their promise to create dynamic conversations to build trust and relationships that deliver results.