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Want More Brand Love? Look to Your EX

Most companies want to build brand love and long-term relationships with their customers. Here's why that can't happen without looking to your EX.

itel Helps Companies Digitally Transform CX Capabilities

When it comes to customer experience, digital services aren’t just preferred. They're expected. Here are tips for accelerating your digital transfor...

The Lessons of 2021 I’ll Be Bringing into 2022

itel Founding Chairman & CEO, Yoni Epstein, shares with us the lessons he'll be taking into 2022 and why itel has declared this year the "Year of You"...

2022 Outsourcing Predictions

Learn about the “Great Shift” and 4 other trends in CX outsourcing that experts predict will shape the coming year...

Connecting Tech to Enable Human Connection

Customer service is no longer a numbers game. Learn why CX providers are investing in new technologies that put human connection first.

itel Brightens the Holidays Through Donation Drives in Jamaica

itel's 4Ys Foundation brought holiday cheer to those in need by collecting and donating essential items to charitable organizations in Jamaica.

itel’s 4Ys Foundation Adopts an Island This Holiday Season

This December, itel decided to go above and beyond its much-needed food and toy drives in Jamaica as its 4Ys Foundation adopts a Guyanese island.

Contact Centers Can be Safe Workplaces, Even During COVID

As companies return to pre-pandemic business levels and employees return on-site, there’s still fear and uncertainty about working in a contact cent...

Era of “Super Agents”- Boosting Performance with the Latest Tech

Many CX companies love to throw around tech buzzwords. But how are the latest technologies being used in the real world to enhance agent performance?

Meet the Team Part 2: Our Experience & Activations Team

In part two of our “Meet the Team” series, we continue our deep dive into itel's leadership with our Experience & Activations Team. These ...