itel's 4Ys Foundation brought holiday cheer to those in need by collecting and donating essential items to charitable organizations in Jamaica.

This December, itel decided to go above and beyond its much-needed food and toy drives in Jamaica as its 4Ys Foundation adopts a Guyanese island.

As companies return to pre-pandemic business levels and employees return on-site, there’s still fear and uncertainty about working in a contact cent...

Many CX companies love to throw around tech buzzwords. But how are the latest technologies being used in the real world to enhance agent performance?

In part two of our “Meet the Team” series, we continue our deep dive into itel's leadership with our Experience & Activations Team. These ...

A new way of remote working is gaining popularity, the “workcation”. It's an up and coming travel segment that itel is uniquely positioned to ser...

While the global pandemic led to a surge in online shopping, this also resulted in supply chain issues that made the delivery experience more critic...

Learn more about itel's modern environmental design, which seeks to transform the contact center space into innovative, inspirational workplaces, with...

itel has long been sought after for its smart solutions and valuable insights when it comes to delivering a superior customer experience (CX) for some...

The itel brand has a new look and employees were lucky to get a sneak peek at the new name, logo, and itel’s ambitious new vision for the future …