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All the Latest itel News

Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.

Jamaican Entrepreneur, Yoni Epstein, Receives Prestigious 2024 Entrepreneurship Laureate Prize

Jamaican entrepreneur, Yoni Epstein, has been recognized once again for his contribution to the business process outsourcing sector, with the Caribbean’s most prestigious corporate prize – The Anthony N. Sabga Award for Caribbean Excellence…

itel Continues Strong Growth Trajectory Despite Economic Headwinds and Looming U.S. Recession

Over the next 6-8 months, itel will add over 800 seats to its Jamaica and Saint Lucia destinations and generate another 1,800 CX jobs in the region, with the recent win of two large brands in the Travel & Hospitality and Banking and Financial sectors…

itel Named Star Performer and Top Aspirant in Everest’s PEAK Matrix 2023 Assessment

itel was recently named a top Aspirant in Everest Group’s 2023 Customer Experience Management (CXM) Services PEAK Matrix® Assessment, securing a Star Performer designation.

itel Recognized for its Impressive Growth and Contribution to Job Creation at this Year’s GSAJ Awards

itel was once again recognized by the Global Services Association of Jamaica (GSAJ) during their annual awards ceremony, receiving the global award for the “Most Significant Growth in Employment – Large Enterprise”…

itel Once Again Listed as Leader on The IAOP Global Outsourcing 100, Receiving Three out of Four Distinguishing Stars

This is the second time that itel has been named among the world’s best outsourcing service providers in the IAOP’s annual listing of The Global Outsourcing 100, demonstrating the company’s continued expansion and increasing value proposition.  

itel Makes Next Strategic Move with Expansion into Belize

The Caribbean’s largest homegrown business process outsourcer, itel, has released a statement confirming their expansion into the Central American country of Belize.

itel’s “No Plastic is Fantastic” Initiative Protects the Environment and Eliminates Over 160,000 Disposable Water Bottles

Since launching its “No Plastic is Fantastic” campaign, itel has eliminated over 161,899 disposable water bottles from its sites and cleaned up over 2,000 yards of beachfront with the aim of reducing the harmful environmental impacts of single use plastics.

itel Gets its First Inclusion with an ‘Aspirant’ Listing in Everest Group’s CXM Services Peak Matrix® Assessment

itel was named among the globe’s top CX outsourcers in Everest Group’s 2022 Peak® Matrix, a comparative analysis of best-in-class service providers.

itel Hikes Up Recruitment in Jamaica

Just after launching its new Chalmers site in Kingston, itel embarks on a massive hiring campaign that will add 1,500 new positions across its three Jamaica sites.

itel Ramps Up Recruitment and its Commitment to Investing in Guyana’s Future

itel has announced plans to recruit more than 500 employees in the next few weeks, to support the expansion of its Guyana operations, and to fulfill the needs of its North American clients in retail, tech support and healthcare.