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The “Workcation”: Next Big Travel Market Needs Unique CX

A new way of remote working is gaining popularity, the “workcation”. It's an up and coming travel segment that itel is uniquely positioned to ser...

Where’s My Package? Why Fulfillment Challenges Affect CX

While the global pandemic led to a surge in online shopping, this also resulted in supply chain issues that made the delivery experience more critic...

COVID-Ready Buildings Feature Modern Environmental Design

Learn more about itel's modern environmental design, which seeks to transform the contact center space into innovative, inspirational workplaces, with...

Meet The Team Part One: Our Strategic Growth & Development Leaders

itel has long been sought after for its smart solutions and valuable insights when it comes to delivering a superior customer experience (CX) for some...

Unveiling a New Brand: The itel Team Welcomes a New Look

The itel brand has a new look and employees were lucky to get a sneak peek at the new name, logo, and itel’s ambitious new vision for the future …

5 Ways AI is Taking Over Learning

Artificial Intelligence (AI) is a hot topic that has been on the lips of almost everyone for half a decade.

What Did 2020 Teach Me About Navigating Uncertainty?

Every business leader knows that uncertainty is one of the greatest challenges we all face.

Building the Culture of a Modern BPO in the Shadow of Zappos

The founder of Zappos, Tony Hsieh, passed away in tragic circumstances recently at the far-too-early age of 46.

3 Reasons to Invest in Employee Experience

Employee experience plays a significant role in keeping any company ahead of the game.

5 Reasons Collections is More Than Chasing People for Money

Being a collections agent isn’t always easy.