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What is Customer Journey Mapping and Why is it Important?

Want happy, lifelong customers? Customer Journey Mapping identifies the moments that matter, so you can deliver the best customer experience. Learn mo...

The Benefits of Cross-Training Agents

Cross-training agents can provide many benefits, such as maximizing cost savings and efficiency. Learn how we use cross-training at itel to strategica...

Meet Kemika: Security and Safety Manager at itel

Meet Kemika, part of our Environmental Health, Safety and Security team. Learn more about her role at itel and what she loves most about working here.

“i am itel” Campaign Kicks Off

This month, itel marked its 10-year anniversary by launching the ‘i am itel’ campaign, to capture the essence of the itel employee and culture, in...

Celebrating 10 Years of itel

As itel celebrates its 10-year anniversary, Founding Chairman & CEO, Yoni Epstein, shares his thoughts on the company’s growth and evolution.

4 Ways We Foster a Fair, Inclusive, and Diverse Workplace

Diversity & inclusion are something many companies talk about, but here are 4 examples of how we actively foster an open, collaborative & fair workpla...

Chalmers Stunning Office Design Seeks to Elevate and Inspire

Chalmers is itel's new ultramodern 90,000 sq. ft. facility in Kingston, Jamaica, whose stunning design is setting new standards for BPOs in the region...

Appreciating Our Trainers at itel

Educators are important. They motivate, inspire, and at itel, they transmit crucial knowledge. That’s why we're highlighting our trainers, asking th...

Unique “Chill Spaces” Offer a Fun Take on Office Design

itel’s Chill Spaces are reinventing the boring employee breakroom, with vibrant nature-inspired designs and all the comforts of home. Learn more...

Mothers: It’s OK to Be Proud of Being a Working Mom

There’s a growing movement to shed "working mom guilt" and find pride in working motherhood. Here's how to do it, with real tips from itel's moms.